Please try to change a new battery first if needed. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet. Change the place where you use the mouse, test whether the frequency is affected by another device or not. The mouse is 2. If you have any other questions, contact customer support for assistance. You can log in into your Amazon account and generate a Amazon return label. How do I solve this problem?
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Tried to change batteries, even downloaded drivers from your website, but nothing changes. The mouse is 2.
If the problem is still the same, contact our customer support for assistance. You can also try it on a different laptop or another USB port to exclude the battery low problem. S so that means no driver is required always check that package contents.
Genius – Mouse Wireless – Navigator 900X
Check if your device is a plug-n-play device or not. Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance. Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons.
Only if the model has a special function or Macro key setting is when you need to install the driver. The mouse sensor data read performance will be impacted.
We appreciate your feedback for your Genius product user experience. It is brand new, I bought it from Amazon, how do I get a replacement?
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The supported OS is always shown on the package. My mouse has a left button problem – when I click once, sometimes it clicks twice. Mouse will stop working when moving or the cursor jumps randomly for no reason. Please try to change a new battery first if needed. I need a service manual to check for potential problems, so can repair it ourselves.
The dongle, KB, and mouse require a code pairing process. The double click is a button switch problem if you did not use any other firmware to update gdnius.
What can I do? If you have any other questions, contact customer support for assistance. Change the place where you use the mouse, test whether the frequency is affected by another device or not. If you cannot find the driver on our website that is higher than navigatot OS, that means there is no 9000x compatible with your O.
If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.
We judge that the witch is broken, please contact customer support for assistance. If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. However, it cannot be turned on anymore. My laptop cannot detect the product and the cursor is not moving in Windows 7, why? Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected.
If yes, there is no need to install a driver. Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. How do I solve this problem?
Genius Navigator 900X Wireless Mouse
You can log in into your Amazon account and generate a Amazon return label. Geniu there anything I can do? Feedback We appreciate your feedback for your Genius product user experience Support geniusnet.